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BT apologises for broadband problem

BT said it was still investigating the cause of the incident

BT has apologised after “many” users in the UK experienced problems recently connecting to the internet, but says the issue has now been resolved.

Users complained they were unable to connect to some websites – including social media, banking and shopping sites – as a result of the problems.

BT said it was unable to say how many customers had been hit, but issues were reported in various parts of the UK.

“We’re sorry for any trouble this may have caused,” a BT spokesman said.

The firm, which has about seven million broadband subscribers in the UK, said it was still investigating the incident.

A message posted on Twitter by BTCare said: “Sorry about the issues many of you had accessing the Internet this morning. Problem is now fixed- sorry for any trouble caused.

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