Managed IT Support

Customer Care

IT Helpdesk

Titan Atlas Managed Services provide you with highly qualified, experienced and friendly technical staff, to support your business 24/7/365 if required. We are a proactive team of support professionals with extensive knowledge of Microsoft and Linux / Unix technologies. Our expertise doesn’t end here. We are also proactive with our technical development and internal training enabling us to bring you the latest, trusted and tested technological advances. Titan Atlas services feature full secure remote support and also in-house support facilities, high grade staff, proactive systems monitoring, systems development, data storage and security systems, software developers and networking professionals. We can even provide excellent deals on new equipment through our procurement services.


Managed IT Support

See increased productivity of your core business

A major benefit of Titan Atlas Managed Services is seeing a big increase in your profits, productivity, efficiency, quality levels, business value, business performance and much more. Titan Atlas Managed IT Services can help you see an increase in almost every aspect of your business operations.

Increased efficiency

Titan Atlas Managed Services helps to increase the efficiency of your business. Your non-core business functions will be performed in a timely and efficient manner by Titan Atlas whilst your core functions can be effectively carried out by your staff in-house, thereby achieving overall business efficiency and seeing improvements in core business functionality.

Cost Saving Advantages

Titan Atlas Managed Services can give you access to cost-effective services otherwise not attainable. Titan Atlas Services such as Business Systems Analysys, Support Centre Services etc. can help you save up to 50% of your total running costs. Obtaining access to high-availability, high-quality services with suitably qualified personnel and all at a cost-effective price is the biggest benefit you receive with Titan Atlas Managed ICT Support. You can save on every aspect of your business and increase your profits. You can save on time, effort, infrastructure and manpower. Titan Atlas also help you save on training costs, because you no longer have to invest in specialised manpower and constantly seek to update specialist ICT skills.

Access specialised services

The key reasoning behind Titan Atlas Managed Services is that you receive a streamlined expert and skilled service at all times. Titan Atlas are able to provide more efficient services than you would be able to achieve in-house as this is our core business and the area we excel in. If you perform all of your ICT processes in-house, you may not be able to provide the specialised skillset required to achieve maximum impact. Titan Atlas Managed ICT Services can bring you skilled Project Management professionals, Business Systems Analysts, and highly trained ICT Technicians to improve Business Systems which helps to maximise your return on infrastructure investments.

Give your business a competitive edge!

Titan Atlas can help your organisation gain a competitive edge in the market. You can also have access to specialised services for different business processes and thereby provide your users with best-of breed services. Such strategic management can give your business a competitive edge over the competition. Titan Atlas Managed Services can give your organisation the cutting-edge in your field.

Use our Reception / Switchboard service for all your calls or just for overflow and out of hours purposes. We will answer your calls in your company name and transfer them to the right person within your organisation. If they are not available to take a call, we can try a colleague or simply take a message and pass it on via email.

Our experienced operators can also screen your calls ensuring nuisance calls are filtered out, meaning your employees are not wasting time on unimportant calls. We can handle calls for as many of your employees as you wish and how you wish. Before taking any calls on your behalf, we will discuss with you in detail the different “call types” you expect us to handle. For example, general enquiries, technical support, payment enquiries, complaints, etc. For each call type we will have generate a set of guidelines and accurate instructions on how the call should be dealt with. If required, our system can be integrated with most web based customer management systems or applications.

Managed IT Support Services

What do you get?

Everything you need to enable you to concentrate on your core business strategies and activities. Titan Atlas can take care of your customer enquiries, technical support queries, orders etc.

Have your calls answered how you want, when you want!

Our solutions are designed to reduce your costs, increase your revenue and mitigate your business risks through their productivity and efficiency enhancing benefits.

Do More, with Less and do it Fast

Titan Atlas can boost your productivity. Whatever your challenges, Titan Atlas can help. We will help to deliver your business more efficiently and effectively, with our carefully selected and dedicated staff.

Short Term Gains, Long Term Goals

Work with Titan Atlas and we’ll help you identify those areas, such as storage and virtualisation, management, administration and strategies, where you can prepare the ground before committing to a long-term investment. Together, we’ll assess, design and implement a solution that meets your immediate needs. Just as important, we’ll ensure that what we do contributes to your long-term objectives, is scalable and extendable.

Fast Response, Fast Return On Investment (ROI)

Working with Titan Atlas means you deal directly with individuals who are expert in their field. So don’t get swamped by an army of people by dealing with large IT Consulting Companies. Instead, deal with Titan Atlas and you’ll have the reassurance of knowing that you are dealing with a dedicated team committed to your success. What we recommend today will work with what we recommend tomorrow and we’ll be around to make it happen.

Expertise When you Need it

We’ll help you identify projects that can deliver a fast ROI. We’ll help you free up resources and we’ll be part of your team. Our IT solutions and services are designed to solve the IT problems businesses like yours face — The knowledge that we’re there whenever we are needed is the most valuable insurance policy.

Just Pick Up the Phone

How much is it worth to your organisation to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real money. Our Service Desk is available 24 hours a day, 7 days a week, 365

Managed IT Support | Contact Us | Outsourced IT Support